Refund policy

UNWANTED ITEMS
We offer refunds or credit on unopened, undamaged and "as-new" returned jewellery.  Credit is given as an online Discount Code to redeem against a future order. 

Returns are accepted if requested within 30 days of receipt of delivery.  Jewellery and packaging MUST be in the same condition as when it was received. Internal packaging and "void" seal must be intact, un-tampered and unopened. Jewellery.

If these pouches are opened the Jewellery is considered used and worn.

NON-FAULTY RETURNS SENT BACK WORN, OPEN OR WITH A BROKEN HYGIENE SEAL WILL NOT BE REFUNDED OR RETURNED.  THEY WILL BE INCINERATED AND TREATED AS BIOHAZARD.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smile@originsbodyart.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at smile@originsbodyart.com.

Return postage using (e.g.) Royal Mail Signed For (up to £50 value) or Special Delivery (orders over £50) must be used to guarantee safe delivery.  This will be at the customer's expense. It is the customer's responsibility to gain insurance and proof of posting (free) Royal Mail (UK) or other relevant postal services, to enable a claim against possible loss. 

Origins does not guarantee any receipt of returned jewellery. For returns from outside of the UK, a tracked and signed service must be used.  Please note: returns from outside of the UK will be subject to a customs charge which will be deducted from the refunded amount payable.  Otium Body Piercing is not responsible for the payment of these charges and these will be at cost to the customer.  For returns from outside of the UK, please clearly mark the package

"RETURN TO SUPPLIER". 

Providing the item is returned safely and in brand new, unopened condition, we will offer credit back to the original purchasing customer within one week, in the form of store credit (online gift card/gift voucher) or refund.  This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.

Please note: All items are thoroughly inspected before shipping- Forced damage to or evidence of foul play (for example and not limited to) ring hinges, seam rings or gem settings, threadless pins, will not incur a refund or replacement.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Any return requests of this type must be made within 30 days of receipt of delivery. Please email smile@originsbodyart.com detailing the reason, the purchase order number and photos of the item showing the fault or mistake. Providing the refund request is made within 30 days of receipt of delivery, Origins finest jewellery will offer a refund (exchange or store credit if preferred), within one week of receiving the returned item(s). Please note: returns are only accepted after the customer has contacted the company 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your requested method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds usually take 3-10 business days. This starts from the date the refund is issued for it to be completed and credited back to the original form of payment. The refund process time depends on the method used to make payment. Origins body art  has no control over this.

Klarna & Clearpay payments already made will be refunded and the payment plan will be cancelled.

If there are any further questions on the refund process, please contact the payment gateway used at checkout.

LIFETIME GUARANTEE ON BRANDED JEWELLERY
We offer a lifetime guarantee on items manufactured by the following Brands: Industrial Strength, Junipurr, Tish Lyon.

The Guarantee covers defects in workmanship such as an unreliable fastener or a fallen stone. It does not cover loss.  We recommend Accidental Loss Insurance to cover expensive items. 

The Guarantee does not cover damage from: 

transportation;
storage;
improper use;
exposure to solvents or chemicals;
failure to follow product instructions or to perform any preventive maintenance;
modifications;
unauthorized repair;
normal wear and tear; or
external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
The faulty item will require returning to us.  Workmanship faults will be repaired and if not possible, the item will be replaced. The cost of postage will also be covered.

Please note: if the item is not covered by the guarantee, the cost of repair and postage will be required as set by the Manufacturer.  

Shipping 

To return your product, you should send your product to:

Origins Body Art 10 & 10A Cattle Market, Loughborough LE11 3DL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.